Brook Automotive – Full Terms & Conditions of Service 1. Definitions  “The Company” refers to Brook Automotive.  “The Customer” refers to the individual or business authorising work.  “The Vehicle” refers to any motor vehicle, part, or component supplied for service or repair.  “Work” means any labour, inspection, diagnosis, repair, or replacement carried out by the Company. 2. Estimates and Authorisation 2.1 Estimates are indicative and based on information available at the time. 2.2 If additional work or parts are required, the Company will obtain Customer authorisation before proceeding. 2.3 All prices are subject to VAT at the prevailing rate. 3. Payment Terms 3.1 Payment is due in full on collection unless otherwise agreed in writing. 3.2 The Company reserves a lien over the Vehicle until payment is received. 3.3 Interest may be charged on overdue balances at 3% above the Bank of England base rate. 4. Parts and Materials 4.1 Parts supplied remain the property of the Company until full payment is received. 4.2 Old parts will be disposed of unless the Customer requests their return when booking. 4.3 Where the Customer supplies their own parts, no warranty or liability is accepted for those parts or any related failure. 5. Completion and Collection 5.1 The Company will endeavour to complete the work by the estimated date but is not liable for delays beyond its control. 5.2 The Customer must collect the Vehicle within 7 days of notification of completion. Thereafter, storage charges may apply. 6. Warranty 6.1 Brook Automotive provides a comprehensive warranty covering:  Labour: 12 months or 12,000 miles, whichever occurs first.  Parts: as per the manufacturer’s warranty terms. 6.2 The warranty applies only to work and parts supplied by the Company. 6.3 The warranty does not cover:  Wear and tear, corrosion, or deterioration;  Misuse, neglect, or accidental damage;  Repairs, alterations, or interference by another person or business;  Consequential losses, including recovery, hire cars, or loss of business. 6.4 Any warranty claim must be reported immediately, and the Vehicle returned to the Company for inspection. 6.5 The Company will not reimburse costs of work carried out elsewhere without prior written consent. 7. Liability 7.1 The Company will perform all work with reasonable care and skill. 7.2 Except where required by law, the Company’s liability shall not exceed the invoice value of the work. 7.3 Nothing in these terms excludes liability for death or personal injury caused by negligence. 8. Vehicle Storage and Risk 8.1 Vehicles are stored at the Customer’s risk except where loss or damage arises from the Company’s negligence. 8.2 Storage charges may apply to vehicles left more than 7 days after completion. 9. Cancellation 9.1 The Customer may cancel prior to work commencing but will be liable for any costs already incurred (including parts ordered or diagnostic labour). 10. Data Protection 10.1 Customer information is stored and processed in accordance with the Data Protection Act 2018 and used only for the purposes of managing repairs, warranties, and lawful communication. 11. Governing Law 11.1 These terms and any disputes arising under them shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.